Privacy Policy

Privacy Policy for Tennis Edge CRM, LLC

Last Updated: September 19, 2025

This Privacy Policy explains how TENNIS EDGE CRM, LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our customer relationship management (CRM) services, website, or related applications (collectively, the “Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

•  Personal Information: Information that identifies you, such as your name, email address, phone number, billing information, or account credentials provided when you sign up for or use our Services.

•  Usage Data: Information about how you interact with our Services, including IP address, browser type, device information, pages visited, and timestamps.

•  Customer Data: Information you input into our CRM platform, such as contact details of tennis clients, lesson schedules, or player performance data.

•  Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage, and deliver personalized content. [Specify if applicable: e.g., “We use Google Analytics to track website performance.”]

2. How We Collect Information

We collect information:

•  Directly from you when you create an account, fill out forms, or communicate with us.

•  Automatically through your use of our Services, including via cookies and analytics tools.

•  From third parties, such as payment processors or tennis-related integration partners (e.g., USTA platforms), when you authorize us to do so.

3. How We Use Your Information

We use your information to:

•  Provide, maintain, and improve our CRM Services for tennis professionals and organizations.

•  Process transactions and manage your account.

•  Communicate with you, including sending service updates, promotional offers, or support responses.

•  Analyze usage to optimize our Services and ensure security.

•  Comply with legal obligations or enforce our terms of service.

4. How We Share Your Information

We may share your information:

•  With service providers (e.g., hosting, payment processing, or analytics providers) who assist in operating our Services, under strict confidentiality agreements.

•  With your consent, such as when you integrate third-party tools (e.g., scheduling or payment platforms) with our CRM.

•  To comply with legal requirements, such as responding to subpoenas or protecting our rights.

•  In the event of a business transfer, such as a merger or acquisition.

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures, such as encryption and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may:

•  Access, update, or delete your personal information by contacting us at [].

•  Opt out of marketing communications by following unsubscribe instructions in our emails.

•  Disable cookies through your browser settings, though this may affect functionality.

7. Data Retention

We retain personal information for as long as necessary to provide our Services or comply with legal obligations. Customer data in our CRM is retained based on your account settings or until you request deletion.

8. Third-Party Links

Our Services may contain links to third-party websites (e.g., USTA or tennis club websites). We are not responsible for their privacy practices. Please review their policies before sharing information.

9. International Users

If you are located outside [YOUR COUNTRY, e.g., the United States], your information may be transferred to and processed in [YOUR COUNTRY]. We take steps to ensure compliance with applicable data protection laws, such as GDPR for EU users or CCPA for California residents. [Add specifics if you serve international users.]

10. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or via email.

12. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

TENNIS EDGE CRM, LLC

[3938 Aurora St, Indianapolis, IN 46227]

Email: [[email protected]]

Phone: [317-670-4686